1. General Terms

At OneHat Solutions, we strive to provide the best services to our clients. However, we understand that there may be instances where cancellations or refunds are required. This policy outlines the terms and conditions governing cancellations and refunds.

2. Cancellation Policy

2.1 Service Cancellation by the Client:

• Clients may request to cancel their service at any time before we start working on the project.
• Cancellation requests will be processed within the same day.
• Services that have already been rendered or are in progress may not be eligible for cancellation. In such cases, a prorated refund may be offered based on the stage of service delivery.

2.2 Cancellation by OneHat Solutions:

• We reserve the right to cancel any service under circumstances such as non-payment, breach of terms, or unavailability of required resources.
• In such cases, clients will be notified and, where applicable, eligible refunds will be processed.

 

3. Refund Policy

3.1 Eligibility for Refunds:

• Refunds are applicable only for services explicitly covered under this policy. Custom services, consultations, and one-time service fees are non-refundable unless otherwise stated.

3.2 Refund Timelines:

• Approved refunds will be processed within 15 business days from the date of approval.
• Refunds will be credited to the original payment method used by the client.

3.3 Non-Refundable Scenarios:

• No refunds will be provided for services rendered in full.
• Delays caused by the client’s failure to provide required information or approvals.
• Dissatisfaction arising from unrealistic expectations not aligned with the agreed service scope.

 

4. How to Request a Cancellation or Refund

• Clients can initiate a cancellation or refund request by contacting us at contact@onehatsolutions.in
• Please include your name, service details, and the reason for your request.
• Our team will review your request and respond within 3 business days.

 

5. Dispute Resolution

• If there are disagreements regarding cancellations or refunds, we encourage clients to contact us to resolve the issue amicably.
• In the event of unresolved disputes, the matter may be escalated to arbitration as per applicable laws.

 

6. Changes to the Policy

• OneHat Solutions reserves the right to update or modify this policy at any time without prior notice. The revised policy will be posted on our website with the effective date.

 

Contact Us

• For questions regarding our Cancellation and Refund Policy, please contact us at:
  • Email: contact@onehatsolutions.in
  • Phone: +91-8721002133